Returns Policy

The usual warranty period of one year applies.

Please ensure all tags are retained, as they must be returned with the product upon its return to us. The product must also be in a new unused condition and a proof of purchase will be required.

How can I return an item?

By Post

If you have decided not to keep an item, bought in our shop, and wish to return or exchange it by post send it back to us in a new and unused condition together with the product’s original packaging and labelling within 30 days. 
 
If you simply do not like your purchase, you will need to return the item at your own expense. If the item you have received is wrong or faulty, postage will be reimbursed.
 
Returns address:
Arran Active
Shore Road
Brodick
Isle of Arran
KA27 8AJ

In Store

If you wish to return your items to our shop it needs to be in a new and unused condition and you will need a copy of your original receipt as a proof of purchase together with the product’s original packaging and labelling within 30 days of purchase, we will then process a refund for you.

Items That Cannot Be Returned

Unfortunately, we are unable to accept returns for faulty items purchased from any other retailer. In this instance please contact the retailer that you purchased the item from.

Faulty Goods

If an item is faulty and you wish to return it please give details of the fault and send it back to us within 30 days of receipt. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate once the goods have been assessed by the Returns Team.
 

Faulty Goods Guarantee

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes fault caused by accident, neglect or misuse. If you find a fault with a new product, please describe the area or part that has failed. Once returned, the goods will be assessed by our Returns Team.
Items should be returned in a clean and dry condition and be free from mud and dirt.
Please be aware that goods that are thought to be faulty may be returned to our suppliers, therefore any refund, repair or exchange may take up to 4 weeks.
 
If you still haven’t found the information you are looking for, please do not hesitate to Contact Us.

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